HOW DOES THE CONSIGNMENT PROCESS WORK?

The easiest and best way for you to consign is to simply take photos with your phone (or digital camera) of the items you want to consign. Email them to dolly@refinedcd.com. We will let you know ASAP if we think we can do a good job for you (i.e. get the most money for your items). The more pictures of an item, the better. Take pictures from every angle and be sure to include close-up pictures of scratches, etc. We will ask you to confirm that your items: Come from a smoke-free environment Have no tears, deep scratches or other damage Have no pet damage, stains, or hair Are in “good and almost new” condition Show no sign of fading or discoloration

DOES THE STORE PICK UP MY CONSIGNMENT ITEMS?

We work with third-party delivery companies who have the experience and the equipment required to pick up your items and protect your items and your home in the process. You will contract with them directly. After you receive an acceptance letter from us to consign your items, contact a delivery company (we can provide recommendations) and arrange a mutually agreeable time to pick up your items. Be sure to contact our warehouse manager (720-353-4889) and let us know when to expect your items!

DOES THE STORE SELL CONSIGNMENT ITEMS EXCLUSIVELY?

Interior design business is an important part of how we service our clients. Therefore, we must have sources for new furniture and accessories. This also helps us offer the more desirable styles, fabrics, etc. on a more consistent basis. We also attend several furniture shows throughout the year to keep up with trends and to purchase art, accessories, furniture, etc. We also consign new items from local designer showrooms, so there is always the opportunity to buy brand new designer items for “pennies on the dollar”.

DOES IT PAY TO CONSIGN?

Our customers would give a resounding “Thumbs Up” to that question. Sometimes it may not work out financially for you. Some consignors simply want their items to go away and don’t care if they realize a profit from their consignment transaction… they just want the stuff gone! Many consignors want to realize more money from their consignments than what they pay to consign. The costs to consign would be the money spent to have the furniture delivered from their house to our store, plus charges for steam cleaning, touch-up repairs, etc. It is very difficult for us to estimate the selling price because a photo may not show a blemish or damage which can significantly reduce the selling price, and the item may not sell until the last marked down price. We won’t accept an item for consignment if we think it isn’t in the best interest of our consignor, or we may call prior to accepting the item and discuss it with you. Then it is your decision. The consignment transaction should benefit both parties or it isn’t a good transaction… we only want good transactions for both parties.

HOW DO I KNOW WHAT THE PRICE WILL BE ON MY ITEMS?

We can’t tell you what the price of your item will be until we receive it, gauge its condition and salability, and do our research on your items, which can be time-consuming. It is helpful to know information about your items… when and where you bought it, how much you paid, any information about the item that makes it unique and out-of-the ordinary. A rule of thumb: we will typically price a like-new item 30% to 50% off of retail. Our consignment period is 90 days, and items are reduced in price 25% every 30 days, so an item that starts out at $1,000 will be offered at $562.50 for the last 30 days of consignment.

ARE THERE ANY FEES OR CHARGES TO CONSIGN?

When your item is sold you receive 50% of the selling price. We steam clean every item prior to displaying the item for sale. There is a small charge for this (chair-$10 to $15), but this makes the value of the item higher, and customers feel more confident about buying an item that may have been in storage. Items in need of touch-up or small repairs will have a small charge. Our goal is to make every item as valuable to the buying customer as possible.

WHEN WILL I RECEIVE PAYMENT FOR SOLD ITEMS?

We mail checks for sold items on the fifteenth of the month following the month of sale. After we receive items for sale, we prepare a receiving sheet that lists the items received, the beginning price, any charges for steaming, repairs, etc. If you have questions about the receiving sheet (i.e. pricing, charges, etc.) please let us know immediately after you receive your receiving sheet.

WHAT IF MY ITEM DOESN'T SELL?

Most items sell within the first 30-60 days. When an item doesn’t sell by the end of the consignment period, you may pick it up within 3 days after the consignment period is over. (Suggestion: set your phone or calendar with the last day of the consignment period….90 days). Feel free to call after 60 days into the consignment period to check on your item. If it hasn’t sold, we may mutually decide to reduce the price to facilitate a sale… we want to sell your item for you!

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